• Day 1: 10 a.m. — 5:30 p.m.
    10 a.m. Lesson 1: Get Unstuck
    • Spot the conversations that are keeping you from what you want
    • Avoid moving to silence or violence during crucial conversations
    • Share facts, ideas, feelings and opinions candidly and honestly
    11:30 a.m. (Build in Break) Lesson 2: Start with Heart
    • Identify you own Style Under Stress and manage it
    • Stay focused on what you really want and maintain dialogue
    • Understand how motives change when conversations turn crucial
    12:30 p.m. Lunch
    1 p.m. Lesson 3: Master My Stories
    • Stay in dialogue when you're angry, scared, or hurt-"think" your way to the root cause of negative emotions
    • Discover you stories-how do you justify your behavior?
    • Eliminate Victim, Villain, and Helpless Stories, and improve your results
    2:45 p.m. Break
    3 p.m. Lesson 4: STATE My Path
    • Speak persuasively, not abrasively
    • Get your meaning across even with potentially threatening messages
    • Share strong opinions without shutting down contrary views
    • State you mind while making it safe for others to do the same
    5:30 p.m. End of Day One

    Day 2: 8 a.m. — 3 p.m.
    8 a.m. Lesson 5: Learn to Look
    • Spot the warning signs that indicate safety is at risk
    • Notice various forms of silence and violence
    • Step out of a conversation and notice how to make it work
    9:30 a.m. Break
    9:45 a.m. Lesson 6: Make it Safe I
    • Take steps to rebuild safety and return to dialogue
    • Talk about almost anything–without silence or violence
    • Use specific skills to keep everyone sharing information
    12 p.m. Lunch
    12:30 p.m. Lesson 7: Make it Safe II
    • Establish and maintain mutual purpose and mutual respect
    • Recognize when you're at cross-purpose
    1:30 p.m. Break
    1:45 p.m. Lesson 8: Explore Others' Paths
    • Use exploring skills to make it safe for others to speak up
    • Diffuse others' violence and eliminate silence
    • Get safely to the meaning behind others' emotions
    2:30 p.m. Lession 9: Move to Action
    • Put Crucial Conversations principles and skills together
    • Move from healthy dialogue to taking action and achieving results
    3 p.m. End of Training