Day 1: 10 a.m. — 5:30 p.m.
10 a.m. Lesson 1: Get Unstuck
  • Spot the conversations that are keeping you from what you want
  • Avoid moving to silence or violence during crucial conversations
  • Share facts, ideas, feelings and opinions candidly and honestly
11:30 a.m. (Build in Break) Lesson 2: Start with Heart
  • Identify you own Style Under Stress and manage it
  • Stay focused on what you really want and maintain dialogue
  • Understand how motives change when conversations turn crucial
12:30 p.m. Lunch
1 p.m. Lesson 3: Master My Stories
  • Stay in dialogue when you're angry, scared, or hurt-"think" your way to the root cause of negative emotions
  • Discover you stories-how do you justify your behavior?
  • Eliminate Victim, Villain, and Helpless Stories, and improve your results
2:45 p.m. Break
3 p.m. Lesson 4: STATE My Path
  • Speak persuasively, not abrasively
  • Get your meaning across even with potentially threatening messages
  • Share strong opinions without shutting down contrary views
  • State you mind while making it safe for others to do the same
5:30 p.m. End of Day One

Day 2: 8 a.m. — 3 p.m.
8 a.m. Lesson 5: Learn to Look
  • Spot the warning signs that indicate safety is at risk
  • Notice various forms of silence and violence
  • Step out of a conversation and notice how to make it work
9:30 a.m. Break
9:45 a.m. Lesson 6: Make it Safe I
  • Take steps to rebuild safety and return to dialogue
  • Talk about almost anything–without silence or violence
  • Use specific skills to keep everyone sharing information
12 p.m. Lunch
12:30 p.m. Lesson 7: Make it Safe II
  • Establish and maintain mutual purpose and mutual respect
  • Recognize when you're at cross-purpose
1:30 p.m. Break
1:45 p.m. Lesson 8: Explore Others' Paths
  • Use exploring skills to make it safe for others to speak up
  • Diffuse others' violence and eliminate silence
  • Get safely to the meaning behind others' emotions
2:30 p.m. Lession 9: Move to Action
  • Put Crucial Conversations principles and skills together
  • Move from healthy dialogue to taking action and achieving results
3 p.m. End of Training